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I think the word "blog" could result in some resistance. The concept behind blogging is ancient. Blogging is about communicating, and I don't think there are any executives that would publicly denounce the importance of communication.
If one understands that when we say, "we blog", we mean we are communicating with our customers, we should have a much greater acceptance.
I think some people might be too caught up on the actual platform not what the platform actually stands for.
You Blog if you want to:
Communicate with your market;
Announce changes about your company or your products/services;
Help your customers through change;
Apologize for a mistake;
Show appreciation;
Educate;
etc.
Once must not forget that when we blog we create value for our customers, and who would be against that?
George Meszaros
George is the CEO of Webene, a leading web presence solutions provider and new media marketing firm. Webene specializes in web design, graphic design, e-commerce solutions, web application development, custom content management systems (CMS), Internet marketing, Pay Per Click management, Search Engine Optimization, email marketing, and web analytics. Author of Triumph On The Web ? Revolutionize Your Business With Simple Online Strategies. He earned an MBA with an emphasis on Technology Management and an M.S. in Computer Information Systems. He has been a Vistage member since 2005.
Russ,
I'm wondering, Of the 500 execs you interviewed what was their age range? Do you think that may play a part in the blogging question? I come from before ATM's and only print newspapers myself so I bet it that age has to be a factor in the answers that were given.
And of the 70%, who don't read blogs, were they market leaders, top 20%, or in the lower 80% in their industry?
Thanks,
Patrick
Expert Answer
Patrick and George ,
Thanks for the posts.
The age range was 29-55, so the demographics are showing a older crowd that may not embrace technology in the same way. And they are also in a position of power to make decision and influence, thus the more interesting it is that they don't utilize the "buzz" that is around them--if there is a buzz at all. The companies these executives were in range all across the board from big to small.
The blog as a communication tool is not in question, I'd agree, however the blog as a "marketing" tool, designed to engage and entice the customer may not be the best use of time in many cases. Reason being if the blog is too subtle, opinioned, conversational, folksy, left or right winged, the reader may dismiss the message due to conditioning of what traditional marketing looks and sounds like.
Let's see where this leads.
Russ
Russell Riendeau, PhD
Russ Riendeau is the founder of East Wing Group, Inc., an executive search firm. He has interviewed over 78,000 business professionals, written five books on talent acquisition and retention strategies, appeared in thousands of media outlets, is a keynote speaker, and is a faculty appointee at Northwestern University's School of Continuing Studies.
I can't wait to see where this thread goes.
Russell,
I like what was said about passive and active marketing.
My take on it .
I have always considered marketing to be the vehicle that you use to 1) present your product or service in the positive way your want it to be seen by the potential customers. and 2) your chance to try and make a connection with your target market.The more ways you connect with the customers, the deeper the loyalty can run because of it. I know that I am more likely to by from a company I know more about on different levels, then I would from a company that I have no connection with.
Blogs can help your company connect. Video, audio, text, polls etc.... all for free. IBM can use it, and the guy in his garage can also. Done right, both blogs would deliver a message of equal power. Scary!
I agree, if the blog is too " subtle, opinioned, conversational, folksy, left or right winged" it could fail to hit its target. but that is not the blog's fault, it is the user. ( Blog University anyone? - wanted: B.A. in blogging.....)
I wonder what they said about TV advertising when it first came out?
I think a blog is an excellent marketing tool, I think it is great for managing expectations .
Thanks,
P
Excellent comments, Russ — a lot of points that needed saying but are rarely said.
The fact is, many marketers do tend to chase after "the next new shiny thing" in and of itself and forget what they're actually trying to accomplish...
I work in the high-tech BtoB world, and my findings are exactly the same as yours. All the business professionals I know are way too busy to follow blogs — and they consider Twitter and Facebook a waste of time.
For blogs — and also for Twitter and Facebook — I think one of the biggest attractions (besides basic trendiness) is that they are perceived as essentially free. And we're told that virtually anyone can "do" them. There is way too much generalized babble today about the all-inclusive wonderfulness of all the above — theoretically for any marketer selling anything! But the true story is not quite that simple.
Personally, I find it useful to divide marketing vehicles into "passive" versus "active"...
In the "passive" category are many of the so-called social media, including blogs, Twitter, Facebook, etc.... With these, basically you're lofting a message, often subtle and often via a third party, out into the cyber-winds. And you're hoping that somehow it will go viral and within days a zillion people around the globe (hopefully including your target audience) will see it, believe it, agree with it and immediately tell all their friends... Can you control the messaging that gets relayed? No. Can you drive a specific message home? Not really. But can passive social-media efforts work? Sure. Occasionally you can get lucky, especially if you're selling a sexy consumer product like an iPhone. However, if you're selling a less glittery industrial product, I wouldn't count on it.
Contrast that with "active" marketing vehicles: These are the ones in which the marketer controls and actively drives the communications process. The marketer crafts a specific, carefully-nuanced message and places it directly in front of the specific target audience. And repeats that message to that specific audience as many times as needed to embed it in their thinking. In the "active" marketing category are such vehicles as online and print advertising, email and direct mail. And given the right message, intelligently conveyed to the right people, this kind of marketing is a very predictable science, confirmed by zillions of research studies over many decades. So if it's not working for you, it's not because the vehicle doesn't work but because you're not doing it right.
Should a company use both active and passive marketing vehicles? Absolutely. But when the chips are down and the marketing absolutely, positively has to increase market share, it's the active marketing vehicles I can count on to do the heavy lifting.
Al Shultz
Hi Russ,
Blogs are powerful marketing tools, but it depends on how you use them to connect with your audience. Blogging has a bad reputation, because most of them stink. First, the caliber of the content is second rate at best and doesn't warrant the time or effort to read them. Secondly, according to Technorati 95% are abandoned after a few posts. These two dynamics have soured people to expect quality information from blogs.
There are exceptions. Seth Godin, Guy Kawasaki and Mitch Joel have built excellent reputations through their blogs, and have leveraged their fame to build their businesses. These business leaders break the mold by delivering inciteful, opinion based content on a regular basis. You may not read their posts daily, but you know you will always find something interesting on them when you do. This is a powerful pull for their prospects and customers.
For marketers who don't have a CEO committed to writing exceptional content, blogs offer another core value: search results. According to Nielsen, 37% of the online population looking for information start with search. Search engine optimization is crucial for any marketing strategy, and blogs offer a great platform for generating targeted content. Each blog page can be tuned for keywords that reflect your products, services and customer needs. The nature of a blog post allows you to tune the page title, meta tags and content so they can generate high search positions. These individual posts could be more effective than your search engine optimization efforts on your core site.
If you are leveraging blogs for search marketing it is crucial to setup the page design and content to answer a question and lead the user to a clear next step. You don't want the subscribing for the RSS feed to find the information sporadic at best. This means you have to design the blog post to act as a landing page with a purpose, not just a free account with Blogspot or Blogger.
Jeremy Miller
Expert Answer
Jeremy and Al,
Great insights and data. I appreciate it. The perception of FREE is dangerous and powerful no doubt. Seth and Guy have done a nice job with blogs, and they wrote tons before blogs came around.
Last week I spoke with a literary agent about another book manuscript I'm seeking to publish. His comment was to start a blog and get a buzz going about the topic and content--then a publisher will be more interested. Hmmmm, let's see, less than 3% of executives and owners read blogs, less than 25 of Americans even read one book a year, and the blog I start will help get me a book deal? Something don't add up. Is it me, is it the publishers are smoking something at lunch, is the agent chasing shiny objects, too? I'm perplexed. For the record, I'll not be starting a blog to pitch the concepts. I've got a better chance of buying a Yankees Cap in Philly.
What our conversations are slllllowly starting to elicit from our little tribe of readers is that blogs are a tool for sure yet, may I say, overrated in their ability to cure the cancer of a poor marketing program, a program that stinks, or lazy marketing staff who want to outsource the elavy lifting of pushing SEND buttons and saying they're experts.
We've lit the fuse.
Russ
Russell Riendeau, PhD
Russ Riendeau is the founder of East Wing Group, Inc., an executive search firm. He has interviewed over 78,000 business professionals, written five books on talent acquisition and retention strategies, appeared in thousands of media outlets, is a keynote speaker, and is a faculty appointee at Northwestern University's School of Continuing Studies.
Russ,
So would you consider blogs more of a tool for communication with your market instead of a marketing tool?
BTW> good luck with your new book.
P
Expert Answer
Patrick,
You said it perfectly. Let's see what others think. Thanks for the book encouragement.
I'm teaching a 2 day workshop at Northwestern U. this week and blogs will be a topic of discussion.
Russ
Russell Riendeau, PhD
Russ Riendeau is the founder of East Wing Group, Inc., an executive search firm. He has interviewed over 78,000 business professionals, written five books on talent acquisition and retention strategies, appeared in thousands of media outlets, is a keynote speaker, and is a faculty appointee at Northwestern University's School of Continuing Studies.
Hi Guys,
I have been giving this debate some more thought. There is absolute value in blogging, but it depends on how you use it and for what purpose.
I came across these 2 quotes I would like to share:
Jeff Jarvis wrote in What Would Google Do (page 55-56), "Here's an accounting for the value of my blog: In 2007, I made $13,855 in ad revenue ($4,450 of that from Google) on Buzzmachine.com. I shouldn't have quite my day job, you say. But Buzzmachine is what got me appointed as a journalism professor at the City University of New York Graduate School of Journalism (worth not quite six figures a year) and consulting and speaking gigs (worth a few times that in good times) and the contract for this book (worth about double those gigs). So over a few years, my weblog is easily worth seven figures."
Mitch Joel commented in the September 28th issue of Marketing Mag, "In 2003, when I started at Twist Image, I would call magazines and ask them to talk about my company. The usual answer always went something like, “Who the hell are you and why would we talk about you?” They were right; I was just a guy in Montreal with no clients. So I started blogging to get my message out there. And then I realized it could help me get clients. I never sell my services on my blog. But we grew our business by providing tremendous value to people online, in hopes that if someone was ever looking for a digital marketing agency, they would call us. And the blog led to the podcast, to speaking tours, to the book deal, etc." [Mitch Joel's fame and blogging has helped to propel his firm, Twist Image, to over 100 people in 2 cities in less than 7 years.]
Blogging is a method of producing content and engaging your audience. It's the same concept as publishing a book. Very few business authors make a significant return from their books, but they do gain in other areas: speaking opportunities, providing content to magazines, being recognized as a subject matter, providing an easy way for customers to "try before they buy."
Blogging is a tool. It can be as powerful as you make it. If you choose not to blog, then what else are you going to do? Twitter? Podcast? Vidcast? Email newsletter? Direct mail? It doesn't matter what you do, as long as you give away really great content to engage your market, build relationships with your prospects and be your customers' first call when they are ready to buy.
Jeremy Miller
They are tools. blogs, cameras, lights, models, phones, websites... all tools.
Tools can be used with skill, luck and sometimes neither. If used correctly it can create art, products, buzz whatever. Used incorrectly or by someone without the right intent, it does not work as well. Companies big and small could have a blog. I think they should. It is free, it can reach millions and you control the content for the most part. How great is that? IF it is poorly executed or very onesided, it will not work. That does not mean the tool is at fault. it is the user that needs to change.
I still like my idea about blog university.....
Have a great weekend,
P
It depends. Blogging is overrated in business if your goal is to be a "famous blogger." It's overrated if you think you'll blog, then *BOOM* business comes.
Despite executives beliefs that they do not visit blogs, research conducted by Forrester research (the research on "the groundswell") shows otherwise. According to several market research firms, when executives have questions about anything they begin their search for answers "online."
If you're blogging to build a marketing asset, to make yourself attractive and to cultivate relationships, then I'd have to say blogging not overrated. Personally, I've been blogging for more than 5 years - and I can easily identify more than $1 million worth of impact from these efforts. It takes hard work, a strategic approach and a lot of focus (show me an effective marketing techinique that doesn't), but properly applied blogging is a great way to build relationships and engage with your market.
Expert Answer
Doug,
Thanks for the continued discussion post. The fact that you can measure your success in dollars is the key. Ego or groceries as we say. You're buying groceries and it works!
In our skeptical society of all things printed on the web, the key is for all of us to show humble claims of value that can be measured, documented and become replicable for other customers.
Russ
Russell Riendeau, PhD
Russ Riendeau is the founder of East Wing Group, Inc., an executive search firm. He has interviewed over 78,000 business professionals, written five books on talent acquisition and retention strategies, appeared in thousands of media outlets, is a keynote speaker, and is a faculty appointee at Northwestern University's School of Continuing Studies.
Doug, that is great to know that it works for you.
A little off topic,
Russell, I am all for being skeptical towards what you read, I encourage it. but do your find that the skepticism lessens with the age of the consumer? I meet "kids" just out of school who think not having a T1 line is considered "roughing it". That group seems to give equal weighted "value" to sources on the web. -vs- print. Is it better writting on the marketers side or bad judgement on the consumer?
I guess it does not help when I see CNN quote Fox News, who is quoting Perez Hilton's story as the basis for their story... and the world seems all right with it?
This kind of ties in with quality blogging .
Expert Answer
Patrick, I'm not sure skepticism diminishes with age however, the concept of group think, social herding, as it relates to "if all are doing it it must be legit or work" is alive and well in our culture.
The more information that is thrust on a person without the traditional filters of opinion, research data, acknowledged expert (yet another term we use often) status, the more likely the reader will not take the content in as intensely at first--unless it strikes a strong emotional chord or addresses a key tension point.
Thanks for the post.
Russ
Russell Riendeau, PhD
Russ Riendeau is the founder of East Wing Group, Inc., an executive search firm. He has interviewed over 78,000 business professionals, written five books on talent acquisition and retention strategies, appeared in thousands of media outlets, is a keynote speaker, and is a faculty appointee at Northwestern University's School of Continuing Studies.
Russell,
I can see there is no one answer to fit all.
As for the skepticism, do you know if it is a stronger filter, in general in the the Pre-internet generation -vs- the born-and -raised on the internet generation?
I recall reading that something like 62% ( I have no facts to back this up) of shoppers will check reviews online before buying certain products.
Maybe the question is:
Is a blog a good marketing tool for the younger internet user crowd? so it really can depend on the product or service you are selling?
Expert Answer
I think a common misconception in "blogging" is that it depends on the product or service you are selling. The biggest determinant of how successful a blog can or can't be is the value of the information presented to the people you want it to influence. If you can (1) create content (video, text, audio) that attracts your target market on a regular basis, (2) gets them to hang out on your space online, and (3) know how to convert a visitor into a sale, then a blog is probably the most powerful tools available to you today. If you can't do those 3 things, it can be one of the biggest time drains in your entire business.
I happen to believe that you can create great content for even the busiest and challenging of target markets - I've seen plenty of others do it and I've done it myself. So, I think instead of asking "should we be blogging", you should be asking "can we do it for our market better than anybody else".
I hope this helps!
Steve Cunningham
Steve is the CEO of Polar Limited, a digital marketing and innovation agency where he and his team serve some of the most progressive thinkers in the healthcare, hi-tech, home comfort and not-for-profit industries. He is a frequent speaker to groups of CEOs across North America on the power of social media and innovative web content to transform the way businesses run, and ultimately win in the marketplace.
Steve also writes The Social Business on Bizmore, a blog that focuses on social media tactics and tools.
Expert Answer
I think blogging is great as a marketing tool, but we have to be honest, and ask ourselves a few questions before starting.
- Are we committed to blogging? Can we make the necessary time and resource commitment required?
- Is there a demand for the subject we want to blog about? Is there an audience out there?
- Is our content valuable? Are we committed to write valuable content? People are not interested in reading blog posts that were copied from other sources, but they are interested in unique and valuable content.
- Can we align our blogging efforts with our overall marketing goals?
Can anyone think of some additional questions?
George Meszaros
George is the CEO of Webene, a leading web presence solutions provider and new media marketing firm. Webene specializes in web design, graphic design, e-commerce solutions, web application development, custom content management systems (CMS), Internet marketing, Pay Per Click management, Search Engine Optimization, email marketing, and web analytics. Author of Triumph On The Web ? Revolutionize Your Business With Simple Online Strategies. He earned an MBA with an emphasis on Technology Management and an M.S. in Computer Information Systems. He has been a Vistage member since 2005.
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